Delivery & Returns

Delivery terms: Our lead time depends on the design and number of items ordered; in general it is between 10 to 25 working days.

Items sent by courier must be signed for on delivery at their destination. If you choose to have your parcel left in a specified "safe" place or with a neighbor you are responsible for it from the time it is left in the specified place.

The delivery price varies depending on the size and combination of items and the destination.

As a general rule however, we have sought to keep your delivery price to a minimum and offer an estimated delivery price on each product.

Cancellations: If you wish to cancel your order, you must let us know within 24 hours of receiving your approved order. Please inform us via email at hello@rattanhun.com

Returns or exchanges: We encourage mindfulness when purchasing and we hope you’ll be completely satisfied with your product. If you received a faulty or damaged item with your purchase, we will accept return or exchange of unused items within 24 hours of delivery date.

To be eligible for a return or exchange, items must be unused and in the same condition that they were received, with original tags attached. If more than the above specified days have passed, regretfully we are unable to offer you a refund or exchange.

Our custom Returns Policy As we pride ourselves on providing customers the opportunity to customize items which are handmade to order, we are unable to offer a refund on your purchase for change of mind. Please ensure that you ask any questions you may have to seek further clarification before purchasing.